The rules of using GradesPal.

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of gradespal.co.za and the GradesPal platform (the “Service”), operated by GradesPal (Pty) Ltd, a South African company (“GradesPal”, “we”, “us”).

By creating an account, making a payment, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are under 18, a parent or legal guardian must consent to these Terms on your behalf, and by allowing you to use the Service they confirm they have done so.

2. Who can use GradesPal

• The Service is aimed primarily at Grade 10–12 learners, their parents or guardians, GradesPal tutors, and school administrators managing a school workspace.
• You must give accurate information when creating an account, and keep it up to date.
• Tutor accounts are subject to GradesPal’s review and approval before a tutor may be assigned learners, publish paid subjects, or run live classes.
• We may refuse, suspend or close an account that breaches these Terms or is used in a way that harms other users or the Service.

3. Accounts and account security

You are responsible for keeping your password confidential and for all activity that happens under your account. Tell us immediately at info@gradespal.co.za if you suspect unauthorised access.

School administrators who create or manage learner accounts within a school workspace are responsible for that account’s data being accurate and for obtaining any consent the school needs from parents or guardians.

4. Practice papers and question banks

GradesPal publishes original practice content and authorised question banks. Past exam papers and memoranda made available on the Service are used with the necessary rights or under an applicable exception, and remain the intellectual property of the relevant examination body or rights holder where applicable.

You may use practice papers, memos and marking guidance for your own personal study, or, if you are a tutor or school, for teaching the learners you are authorised to teach. You may not resell, redistribute or publish GradesPal’s question papers, memos or subject content outside the Service without our written permission.

5. Tutoring subjects, live classes and certificates

Subjects are created and delivered by GradesPal-approved tutors. Subject content, structure and pricing are set by the tutor within GradesPal’s policies, and GradesPal may review, moderate or remove content that breaches these Terms.

Live classes run on our video platform. By joining a live class you agree to behave respectfully toward the tutor and other learners; a tutor or GradesPal staff member may remove a participant who disrupts a class or breaches these Terms.

A certificate issued on completing a subject confirms that you completed the subject’s modules and assessments on GradesPal; it is not a substitute for an official qualification and does not imply endorsement by any examination body.

6. School workspaces

A school workspace lets an approved school administrator invite tutors, enrol learners and monitor progress for that school. The school is responsible for the accuracy of the information it adds, for the conduct of the staff it invites, and for ensuring it has the authority to enrol the learners it adds.

7. Payments, pricing and refunds

Paid subjects, subscriptions and features are processed through iKhokha. Prices are shown in South African Rand (ZAR) and include any applicable taxes unless stated otherwise. You authorise GradesPal and iKhokha to charge the payment method you provide for the purchase you make.

Because subject and tutoring access is typically activated immediately on payment, purchases are generally non-refundable once access has been granted, except where required by South African consumer protection law or where GradesPal, in its discretion, agrees to a refund (for example, a verified technical failure that prevented you from using what you paid for). Refund requests can be sent to info@gradespal.co.za with your learner reference and transaction reference.

Subscription-based subjects renew automatically for the billing period you selected until cancelled; you can cancel future renewals at any time from your account, and cancellation takes effect at the end of the period you have already paid for.

8. Exam recordings and academic integrity

Where an assessment on GradesPal uses camera and/or screen recording, starting that assessment means you consent to being recorded for the duration of the attempt, for the sole purpose of verifying the integrity of your result. Recordings are handled as described in our Privacy Policy.

You agree to complete assessments honestly and in your own words. GradesPal may invalidate a result, and a tutor or school may take further action, where there is clear evidence of dishonesty such as impersonation, unauthorised assistance, or use of prohibited material during a proctored assessment.

9. Acceptable use

When using the Service you agree not to:

• Share your account, impersonate another person, or misrepresent your grade, school or identity.
• Upload or send unlawful, abusive, harassing or sexually explicit content, or content that infringes someone else’s rights.
• Attempt to access another user’s account, data or recordings without authorisation.
• Scrape, copy or redistribute GradesPal’s question papers, subject content or software outside the Service.
• Interfere with the Service’s security, availability or normal operation, including by introducing malware or attempting to bypass access controls.
• Use the Service for any purpose that is unlawful under South African law.

10. Intellectual property

The GradesPal name, logo, platform, software and original content are owned by GradesPal or our licensors and are protected by South African and international intellectual property law. Nothing in these Terms transfers ownership of that intellectual property to you; you receive only the limited right to use the Service as set out here. Content a tutor creates and publishes on GradesPal remains that tutor’s intellectual property, subject to the licence they grant GradesPal to host and deliver it to enrolled learners.

11. Tutor conduct and marketplace terms

Tutors agree to deliver subjects, live classes, marking and messaging in a professional, accurate and timely manner, and to treat learners with respect. GradesPal may review tutor profiles, subjects and conduct, and may suspend or remove a tutor who breaches these Terms, provides false information, or receives credible reports of misconduct.

GradesPal sets or approves the commercial terms under which tutors are paid for subjects delivered through the Service; those terms are communicated to tutors separately during onboarding and form part of their agreement with GradesPal.

12. Disclaimers and limitation of liability

The Service is provided “as is”. While we work to keep practice papers, memos and subject content accurate, we do not guarantee that using the Service will result in any particular exam outcome, mark or qualification, and subject certificates are not a substitute for an official qualification.

To the maximum extent permitted by South African law, GradesPal is not liable for indirect, incidental or consequential loss arising from your use of the Service, including loss of data, loss of marks, or missed classes due to technical issues, and our total liability for any claim arising from these Terms is limited to the amount you paid GradesPal in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot lawfully be excluded, including for gross negligence or wilful misconduct.

13. Suspension and termination

You may close your account at any time by contacting info@gradespal.co.za. We may suspend or terminate your access, with notice where reasonably possible, if you breach these Terms, if required by law, or if we discontinue the Service or a feature of it; where a paid feature you already have access to is discontinued without cause, we will consider a pro-rated refund for the unused period.

14. Changes to these terms

We may update these Terms as the Service or the law changes. Material changes will be highlighted on this page, and the “Effective” date above will be updated. Continuing to use the Service after a change takes effect means you accept the updated Terms; if you do not agree, you should stop using the Service and close your account.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of the Service will first be raised with GradesPal at info@gradespal.co.za for good-faith resolution; if it cannot be resolved that way, it falls under the exclusive jurisdiction of the South African courts.

16. Contact us

Questions about these Terms can be sent to info@gradespal.co.za.